Temporary service disconnection involves concessionaire’s request to remove the installed water service through pull-out of water meter provided the consumer pays all the outstanding water bills
WHO CAN AVAIL OF THE SERVICE
All CWD concessionaires who wish to temporarily disconnect their water service installed through pull-out water meter due to a) unoccupied premises for apartments and b) for any valid reason that service needs to be disconnected.
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday- Friday
8:00 a.m. – 5:00 p.m. NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
1. Request for disconnection of service line.
Full payment of outstanding water bills and materials under Promissory Note if any
DURATION OF ACTION
–Within 24 hours after receipt of request
HOW TO AVAIL OF THE SERVICE
Step
Applicant/Client
Service Provider
Duration of Activity
Person in Charge
Fees & Charges
Forms
12
Proceeds to customer service and requests disconnection
Signs Disconnection Logbook
Receives request for disconnection
Posts to Disconnection Logbook
15
minutes.
10
minutes
Information Officer
Customer Service Assistant B
Information Officer
Customer Service Assistant B
None
None
Request for Disconnection
Disconnection Logbook
3
Pays all unpaid water bills and other charges under installment scheme.(if any)
Accepts payment and issues Official Receipts
Prepares Maintenance Order and informs customer on schedule of disconnection.
3
minutes.
5
minutes
Information Officer
Customer Service Assistant B
Information Officer
Customer Service Assistant B
all unpaid water bills and other charges under installment scheme.(if any)
None
Official Receipt
Maintenance Order
4.
Accepts work done, signs Maintenance Order
Implements disconnection
1 day.
Senior Water Maintenance A Water Maintenance B
None
Feedback form
Accomplished Maintenance Order
Forwards accomplished disconnection to Commercial Division for updating of records
