Request for Temporary Disconnection
REQUESTING FOR TEMPORARY DISCONNECTION
ABOUT THE SERVICE
Temporary service disconnection involves concessionaire’s request to remove the installed water service through pull-out of water meter provided the consumer pays all the outstanding water bills
WHO CAN AVAIL OF THE SERVICE
All CWD concessionaires who wish to temporarily disconnect their water service installed through pull-out water meter due to a) unoccupied premises for apartments and b) for any valid reason that service needs to be disconnected.
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday- Friday
8:00 a.m. – 5:00 p.m. NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
- Request for disconnection of service line.
- Full payment of outstanding water bills and materials under Promissory Note if any
DURATION OF ACTION
–Within 24 hours after receipt of request
HOW TO AVAIL OF THE SERVICE
| Step | Applicant/Client | Service Provider | Duration of Activity | Person in Charge | Fees & Charges | Forms |
|
1 2 |
Proceeds to customer service and requests disconnection Signs Disconnection Logbook |
Receives request for disconnection
Posts to Disconnection Logbook |
15 minutes. 10 minutes |
Information Officer Customer Service Assistant B Information Officer Customer Service Assistant B |
None None |
Request for Disconnection Disconnection Logbook |
| 3 | Pays all unpaid water bills and other charges under installment scheme.(if any) |
Accepts payment and issues Official Receipts Prepares Maintenance Order and informs customer on schedule of disconnection. |
3 minutes. 5 minutes |
Information Officer Customer Service Assistant B Information Officer Customer Service Assistant B |
all unpaid water bills and other charges under installment scheme.(if any) None |
Official Receipt Maintenance Order |
| 4. | Accepts work done, signs Maintenance Order | Implements disconnection | 1 day. | Senior Water Maintenance A Water Maintenance B | None |
Feedback form Accomplished Maintenance Order |
| Forwards accomplished disconnection to Commercial Division for updating of records |
15 minutes |
Engineering Aide A | None | Maintenance Order | ||
| END OF TRANSACTION | ||||||