Request for Maintenance Repair
ABOUT THE SERVICE
Concessionaires o any concerned citizens may report any leakage they may encounter whether mainline, service line or meter leak.
WHO CAN AVAIL OF THE SERVICE
All CWD concessionaires who requested for assistance regarding their service connection or any concern citizen.
SCHEDULE OF AVAILABILITY OF SERVICE
Monday- Friday
8:00 a.m. – 5:00 p.m. NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
Properly accomplished service request form
DURATION OF TRANSACTION:
-Under normal condition maintenance will be undertaken within two (2) working days after receipt of complaint
HOW TO AVAIL OF THE SERVICE
| Step | Applicant/Client | Service Provider | Duration of Activity | Person in Charge | Fees & Charges | Forms |
| 1 | Proceeds to customer service and gives complete account of leak v If broken ball valve, pay cost of ball valve |
Prepares Maintenance Order (M.O) Advises customer to pay cost of ball valve. |
10 minutes 3 minutes. |
Information Officer Customer Service Assistant B Information Officer Customer Service Assistant B | None | Maintenance Order (MO) |
| 2 | v Pays the cost of ball valve | Accepts payment and issues official receipt | 5 minutes. | Information Officer Customer Service Assistant B | Cost of ball valve | Official Receipt |
| Forwards the Maintenance Order (M.O.) to the Commercial Div. Manager for approval prior to transmission to the Engineering Division | 3 minutes. | Information Officer Customer Service Assistant B | None | |||
| 3 | Accepts work done, signs Maintenance Order | Implements Maintenance Order (M.O.) | 2 days | Senior Water Maintenance A Water Maintenance B | None | Feedback Form Maintenance Order (MO) |
| END OF TRANSACTION | ||||||
ABOUT THE SERVICE
Concessionaires may request relocation of the service connection, transfer tapping to the nearest mainline or transfer to another location
WHO CAN AVAIL OF THE SERVICE
All concessionaires of Concepcion Water District
SCHEDULE OF AVAILABILITY OF SERVICE
Monday- Friday
8:00 a.m. – 5:00 p.m. NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
For transfer tapping-water bill
For transfer to another location-Barangay Clearance
DURATION OF TRANSACTION:
-1 hour-customer in office transaction
-Under normal condition water service will be transferred/relocated within two (2) working days after payment
HOW TO AVAIL OF THE SERVICE
| Step | Applicant/Client | Service Provider | Duration of Activity | Person in Charge | Fees & Charges | Forms |
| 1 | Submits request and requirements for relocation of service |
Receives request and requirements for relocation of service Prepares Construction Order (C.O) and advices customer to pay investigation fee |
10 minutes . 5 minutes |
Information Officer Customer Service Assistant B Information Officer Customer Service Assistant B |
None None |
Requests for relocation of meter Construction Order (CO) |
| 2 | Pays investigation fee | Accepts payment and issues Official Receipt | 3 minutes | Information Officer Customer Service Assistant B | None | Official Receipt |
| 3 | Receives copy of estimated materials | Conducts site evaluation and investigation | 1 day | Water Utilities Maintenance Officer | None | Bill of materials slip |
| 4 | Submits copy of estimated bill of materials | Checks bill of materials | 10 minutes | Water Utilities Maintenance Officer | None | Bill of materials slip |
| 5 | Pays bill of materials | Accepts payment and issues Official Receipt | 5 minutes | Information Officer Customer Service Assistant B |
Guaranty Dep.P400.00 Tapping fee- P250.00 Meter Maint. P750.00 Notarial fee – P50.00 Cost of Materials based on actual investigation |
Official Receipt |
| 6 | Accepts work done, signs C.O. |
Implements relocation of services Conducts post inspection of relocated services |
2 days 15 minutes |
Senior Water Maintenance A Water Maintenance B Water Utilities Maintenance Officer |
None None |
Feedback Form and Construction Order Inspection Report |
| Forwards accomplished Construction Order to Commercial Division for updating account | 10 Minutes | Engineering Aide A | None | Construction Order | ||
| END OF TRANSACTION | ||||||
ABOUT THE SERVICE
Concessionaires may request for inspection/check up of their service connection due to high consumption, check up meter or confirmation of meter reading
WHO CAN AVAIL OF THE SERVICE
All concessionaires of Concepcion Water District
SCHEDULE OF AVAILABILITY OF SERVICE
Monday- Friday
8:00 a.m. – 5:00 p.m. NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
Water Bill
DURATION OF ACTION
-Within the day after receipt of request
HOW TO AVAIL OF THE SERVICE
| Step | Applicant/Client | Service Provider | Duration of Activity | Person in Charge | Fees & Charges | Forms |
| 1 | Submits request for checkup of service connection | Receives Service Request (SR) | 10 minutes . | Information Officer Customer Service Assistant B | None | Service Request (SR) |
| 2 | Requests adjustment of water bill, if any | Conducts site inspection based on the Service Request/complaint | 1 hour | Water Utilities Maintenance Officer | None | Service Request (SR) |
| Prepares findings of investigation/recommendation and forwards accomplished SR to Commercial Services Division for proper action. | 15 minutes . | Water Utilities Maintenance Officer | None | |||
| 3 | Accepts adjustment of water bills if(if any) | Prepares adjustments of water bill (if any) based on result of investigation | 15 minutes | Information Officer Customer Service Assistant B | Adjusted water bills | Feedback Form |
| END OF TRANSACTION | ||||||
ABOUT THE SERVICE
Concessionaires who want to verify accuracy of their water meter due to sudden increase in consumption, but no in house leak or concessionaires with confirmed stuck-up meter may request to have their water meter be replaced.
WHO CAN AVAIL OF THE SERVICE
All concessionaires of Concepcion Water District
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday- Friday
8:00 a.m. – 5:00 p.m. NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
Water Bill
DURATION OF TRANSACTION:
-1 hour-customer in office transaction
-Under normal condition water meter will be replaced within two (2) working days after investigation
HOW TO AVAIL OF THE SERVICE
| Step | Applicant/Client | Service Provider | Duration of Activity | Person in Charge | Fees & Charges | Forms |
| 1 | Submits request for change meter | Prepares Maintenance Order (M.O.) | 10 minutes . | Information Officer Customer Service Assistant B | None | Maintenance Order (MO) |
| 2 | Conducts site inspection | 1 day | Water Utilities Maintenance Officer | None | Inspection Report | |
| Prepares findings and recommendations if found appropriate to replace consumers’ water meter | 30 minutes. | Water Utilities Maintenance Officer | None | Accomplished Maintenance Order (MO) | ||
| 3 | Accepts work done, signs MO | Implements replacement of water meter | 1 hour | Senior Water Maintenance A Water Maintenance B | None | Feedback form Maintenance Order |
| END OF TRANSACTION | ||||||
ABOUT THE SERVICE
Concepcion Water District (CWD) implemented its Senior Citizens discount last October 1,2010 in compliance with Republic Act No. 9994also known as the “Expanded Senior Citizens Act of 2010”, granting additional benefits and privileges to Senior Citizens further amending Republic Act No. 7432 of 1992 as amended by Republic Act No. 9237 of 2003.
WHO MAY AVAIL OF THE SERVICE
Under Article 12 on Utility Discount of Section 1, the grant of a minimum of five 5% discount of the monthly utilization of water by households with senior citizens requires that the individual meters must be registered in the name of the senior citizen residing therein. It is required further that monthly consumption does not exceed 30 cubic meters of water. The meter registration should be in the name of the Senior Citizen for a period of one (1) year and the application of discount must be done annually.
SCHEDULE OF AVAILABILITY OF SERVICE
Monday-Friday
8:00 a.m.-5:00 p.m. without noon break
REQUIREMENTS TO AVAIL THE SERVICE
Picture holding the latest newspaper and
Authorization letter if applying through representative
Proof of residence, Barangay Clearance
Valid Senior Citizen Card
Other supporting identification such as GSIS, SSS, passport, voter’s or driver’s license
DURATION OF TRANSACTION:
-30 minutes -customer in office transaction
HOW TO AVAIL OF THE SERVICE
| Steps | Applicant/Client | Service Provider | Duration of Activity | Person in Charge | Fees & Charges | Forms |
| 1 | Submits application and requirements for Senior Citizens’ Discount | Acceptsapplication for Senior Citizens’ Discount | 10 minutes | Information Officer Customer Service Assistant B | NONE | Application for Senior Citizen’s Discount |
| Verifies if service connections is registered to the senior citizen’s name. | 2 minutes | Information Officer Customer Service Assistant B | none | |||
| 2 | Registers name of Senior Citizen on the BCS for billing purposes | 2 minutes | Information Officer Customer Service Assistant B | none | ||
| END OF TRANSACTION | ||||||