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Request for Maintenance Repair


I. REQUEST FOR MAINTENANCE REPAIR

ABOUT THE SERVICE

Concessionaires o any concerned citizens may report any leakage they may encounter whether mainline, service line or meter leak.

WHO CAN AVAIL OF THE SERVICE

All CWD concessionaires who requested for assistance regarding their service connection or any concern citizen.

SCHEDULE OF AVAILABILITY OF SERVICE

Monday- Friday

8:00 a.m. – 5:00 p.m. NO NOON BREAK

REQUIREMENTS TO AVAIL THE SERVICE

Properly accomplished service request form

DURATION OF TRANSACTION:

-Under normal condition maintenance will be undertaken within two (2) working days after receipt of complaint

HOW TO AVAIL OF THE SERVICE

Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees & Charges Forms
1 Proceeds to customer service and gives complete account of leak   v If broken ball valve, pay cost of ball valve

Prepares Maintenance Order (M.O)

Advises customer to pay cost of ball valve.

10

minutes

3

minutes.

 Information Officer Customer Service Assistant B       Information Officer Customer Service Assistant B None     Maintenance Order (MO)
2 v Pays the cost of ball valve Accepts payment and issues official receipt 5 minutes. Information Officer Customer Service Assistant B Cost of ball valve Official Receipt
Forwards the Maintenance Order (M.O.) to the Commercial Div. Manager for approval prior to transmission to the Engineering Division 3 minutes. Information Officer Customer Service Assistant B None
3 Accepts work done, signs Maintenance Order Implements Maintenance Order (M.O.) 2 days Senior Water Maintenance A Water Maintenance B None Feedback Form Maintenance Order (MO)
END OF TRANSACTION
II. REQUEST FOR RELOCATION OF SERVICE CONNECTION

ABOUT THE SERVICE

Concessionaires may request relocation of the service connection, transfer tapping to the nearest mainline or transfer to another location

WHO CAN AVAIL OF THE SERVICE

All concessionaires of Concepcion Water District

SCHEDULE OF AVAILABILITY OF SERVICE

Monday- Friday

8:00 a.m. – 5:00 p.m. NO NOON BREAK

REQUIREMENTS TO AVAIL THE SERVICE

For transfer tapping-water bill

For transfer to another location-Barangay Clearance

DURATION OF TRANSACTION:

-1 hour-customer in office transaction

-Under normal condition water service will be transferred/relocated within two (2) working days after payment

HOW TO AVAIL OF THE SERVICE

Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees & Charges Forms
1 Submits request and requirements for relocation of service

Receives request and requirements for relocation of service

Prepares Construction Order (C.O) and advices customer to pay investigation fee

10 minutes

.

5 minutes

Information Officer

Customer Service Assistant B

Information Officer

Customer Service Assistant B

 

None

None

Requests for relocation of meter

Construction Order (CO)
2 Pays investigation fee Accepts payment and issues Official Receipt   3 minutes Information Officer Customer Service Assistant B None Official Receipt
3 Receives copy of estimated materials Conducts site evaluation and investigation 1 day Water Utilities Maintenance Officer None Bill of materials slip
4 Submits copy of estimated bill of materials Checks bill of materials 10 minutes Water Utilities Maintenance Officer None         Bill of materials slip
5 Pays bill of materials Accepts payment and issues Official Receipt 5 minutes Information Officer Customer Service Assistant B

Guaranty Dep.P400.00

Tapping fee- P250.00 Meter Maint. P750.00 Notarial fee – P50.00 Cost of Materials based on actual investigation

 Official Receipt
6 Accepts work done, signs C.O.

Implements relocation of services

Conducts post inspection of relocated services

2 days

15 minutes

Senior Water Maintenance A Water Maintenance B

Water Utilities Maintenance Officer

None

None

Feedback Form and Construction Order

Inspection Report
Forwards accomplished Construction Order to Commercial Division for updating account 10 Minutes Engineering Aide A None Construction Order
END OF TRANSACTION
III. REQUEST FOR CHECK UP OF SERVICE CONNECTION

ABOUT THE SERVICE

Concessionaires may request for inspection/check up of their service connection due to high consumption, check up meter or confirmation of meter reading

WHO CAN AVAIL OF THE SERVICE

All concessionaires of Concepcion Water District

SCHEDULE OF AVAILABILITY OF SERVICE

Monday- Friday

8:00 a.m. – 5:00 p.m. NO NOON BREAK

REQUIREMENTS TO AVAIL THE SERVICE

Water Bill

DURATION OF ACTION

-Within the day after receipt of request

HOW TO AVAIL OF THE SERVICE

Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees & Charges Forms
1 Submits request for checkup of service connection Receives Service Request (SR) 10 minutes   . Information Officer Customer Service Assistant B None Service Request (SR)
2 Requests adjustment of water bill, if any Conducts site inspection  based on the  Service Request/complaint 1 hour   Water Utilities Maintenance Officer None Service Request (SR)
Prepares findings of investigation/recommendation and forwards accomplished SR to Commercial Services Division for proper action. 15 minutes .   Water Utilities Maintenance Officer None
3 Accepts adjustment of  water bills if(if any) Prepares adjustments of water bill (if any) based on result of investigation 15 minutes Information Officer Customer Service Assistant B   Adjusted water bills Feedback Form
END OF TRANSACTION
IV. REQUEST FOR CHANGE METER

ABOUT THE SERVICE

Concessionaires who want to verify accuracy of their water meter due to sudden increase in consumption, but no in house leak or concessionaires with confirmed stuck-up meter may request to have their water meter be replaced.

WHO CAN AVAIL OF THE SERVICE

All concessionaires of Concepcion Water District

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday- Friday

8:00 a.m. – 5:00 p.m. NO NOON BREAK

REQUIREMENTS TO AVAIL THE SERVICE

Water Bill

DURATION OF TRANSACTION:

-1 hour-customer in office transaction

-Under normal condition water meter will be replaced   within two (2) working days after investigation

HOW TO AVAIL OF THE SERVICE

Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees & Charges Forms
1 Submits request for change meter Prepares Maintenance Order (M.O.) 10 minutes     . Information Officer Customer Service Assistant B None     Maintenance Order (MO)
2 Conducts site inspection 1 day Water Utilities Maintenance Officer None Inspection Report
Prepares findings and recommendations if found appropriate to replace consumers’ water meter 30 minutes.   Water Utilities Maintenance Officer None Accomplished Maintenance Order (MO)
3 Accepts work done, signs MO Implements replacement of water meter 1 hour Senior Water Maintenance A Water Maintenance B None Feedback form Maintenance Order
END OF TRANSACTION
 
V. REGISTRATION OF THE SENIOR CITIZENS

ABOUT THE SERVICE   

Concepcion Water District (CWD) implemented its Senior Citizens discount last October 1,2010 in compliance with Republic Act No. 9994also known as the “Expanded Senior Citizens Act of 2010”, granting additional benefits and privileges to Senior Citizens further amending Republic Act No. 7432 of 1992 as amended  by Republic Act No. 9237 of 2003.

WHO MAY AVAIL OF THE SERVICE

Under Article 12 on Utility Discount of Section 1, the grant of a minimum of five 5% discount of the monthly utilization of water by households with senior citizens requires that the individual meters must be registered in the name of the senior citizen residing therein. It is required further that monthly consumption does not exceed 30 cubic meters of water. The meter registration should be in the name of the Senior Citizen for a period of one (1) year and the application of discount must be done annually.

SCHEDULE OF AVAILABILITY OF SERVICE

Monday-Friday

8:00 a.m.-5:00 p.m. without noon break

REQUIREMENTS TO AVAIL THE SERVICE

Picture holding the latest newspaper and

Authorization letter if applying through representative

Proof of residence, Barangay Clearance

Valid Senior Citizen Card

Other supporting identification such as GSIS, SSS, passport, voter’s or driver’s license

DURATION OF TRANSACTION:

-30 minutes -customer in office transaction

HOW TO AVAIL OF THE SERVICE

Steps Applicant/Client Service Provider Duration of Activity Person in Charge Fees & Charges Forms
1 Submits application and requirements for  Senior Citizens’ Discount Acceptsapplication for  Senior Citizens’ Discount 10 minutes Information Officer Customer Service Assistant B NONE       Application for Senior Citizen’s Discount
Verifies if service connections is registered to the senior citizen’s name. 2 minutes Information Officer Customer Service Assistant B none
2 Registers name of  Senior Citizen on the BCS for billing purposes 2 minutes Information Officer Customer Service Assistant B   none
END OF TRANSACTION

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