Service reconnection covers installation of water service to disconnected account whether by temporary disconnection through pull-out of water meter or through permanent disconnection from the mainline. The concessionaire will have to pay all outstanding or unpaid water bill, reconnection fee, additional guaranty deposit (if any)
WHO CAN AVAIL OF THE SERVICE
All CWD concessionaires with inactive or disconnected service connection whether by temporary disconnection or permanent disconnection.
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday- Friday
8:00 a.m. – 5:00 p.m. NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
Full payment of unpaid water bills, re-connection fee and other charges if any
HOW TO AVAIL OF THE SERVICE
Step
Applicant/Client
Service Provider
Duration of Activity
Person in Charge
Fees & Charges
Forms
1
Submit the complete requirements to the Customer Service Assistant PAC-D
Receive and examine documents submitted and prepare Maintenance Order (MO) upon full compliance of requirements Permit, if necessary
10
minutes
PAC-D
Customer Service Assistant B
None
Approved Investigation slip (for dormant disconnection only) *Proof of settlement of outstanding accounts
2
Accept payment and issue Official Receipt
5
minutes
PAC-D
Customer Service Assistant B
P50.00 *if application for reconnection is made within the month P200 *if application for reconnection is made after one month or more plus payment additional water bills and costs of materials as may be deemed necessary. Payment of outstanding water bills and materials if any.
Official Receipts
3
Create Maintenance Order with OR#, Date of payment & Date of Disconnection Reconnection of water meter
