Applying for New Service Connection
- APPLYING FOR NEW SERVICE CONNECTION
ABOUT THE SERVICE
The service connection intends to help concessionaires avail of safe and potable water supply at least possible cost. Water service installation is made after site inspection, payment of all applicable fees and submission of all requirements at the CWD Office.
WHO CAN AVAIL OF THE SERVICE
Any person of legal age, residing within the service area of Concepcion Water District
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday-Friday
8:00 a.m-5:00 p.m.
NO NOON BREAK
REQUIREMENTS TO AVAIL THE SERVICE
- Valid government issued ID’s
- 1pc. 2”x 2” ID picture
- Proof of ownership
For Private Property (any of the following)
✓ Photocopy of Barangay Certificate as bonafide resident of the area
✓ Photocopy of Land Title
✓ Photocopy of Deed of absolute sale
For Renter / Lessee of a Privately-Owned Lot (any of the following)
➢ Photocopy of current and notarized Lease Contract
➢ Photocopy of Land Title
➢ Notarized Authorization / Consent from the Lot Owner / Lessor or Special Power of Attorney
➢ Notarized Affidavit of Undertaking
- Location/Sketch Plan
- Attend Orientation on New Service Connection with Certificate of Attendance.
- Fully accomplished Water Service Contract and Service Application/Construction Order.
DURATION OF TRANSACTIONS
* Customer In – Office Transaction – 1 hour and 10minutes * Under normal condition:
Duration: 3-5 days working days
Inspection: 1 to 2 days from date of filing of application
Tapping : 3 to 5 days under normal condition Notes:
1) This work standard excludes those applications requiring permits from DPWH, which processing may take longer.
2) Validity of Service Application and Connection Order (SACO) form (Form 1) is 1 year. 3) Validity of orientation attendance certificate is 1 year.
HOW TO AVAIL OF THE SERVICE
| Step | Client | Service Provider | Processing Time | Persons Responsible | Fees | Forms to be accomplished |
| 1 | Submit the requirements to the Customer Service Assistant /PACD | Receive and examine documents submitted and prepare Service Application and Connection Order (SACO) upon full compliance of the requirements | 15 Minutes. | PAC-D | None | Attendance to Policy Orientation |
| 2 | Pay application fee and other charges (if any | • Accept payment and issue Official Receipt and inform client on the schedule of investigation • Conduct Physical Investigation | 5 minutes. 15 minutes per s.c. (travelling time not included) | Sen. Water Utilities Maintenance Officer | Application and Investigation fee P125.00 | Official Receipt Investigation slip |
| 3 | Pay Installation cost | Accept payment, Prints the Contract, marks “Ok to install” | 15 minutes | PAC-D | Water Meter P1,000.00 Notarial fee P50.00 Cost of materials for installation which amount may vary depending on the size of connection and distance from the mainline or tapping point.. | Official Receipt |
| 4 | Prepares Materials and Manpowerinstalls the Connection | Within 3-5 Working Days | Engineering Aide & Water Maintenance Man | None | Service Application and Connection Order (SACO) | |
| END OF TRANSACTION | ||||||