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Request for Temporary Disconnection

REQUESTING  FOR TEMPORARY DISCONNECTION

ABOUT THE SERVICE

Temporary service disconnection involves concessionaire’s request to remove the installed water service through pull-out of water meter provided the consumer pays all the outstanding water bills

WHO CAN AVAIL OF THE SERVICE

All CWD concessionaires who wish to temporarily disconnect their water service installed through pull-out water meter due to a) unoccupied premises for apartments and b) for any valid reason that service needs to be disconnected.

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday- Friday

8:00 a.m. - 5:00 p.m.   NO NOON BREAK

REQUIREMENTS TO AVAIL THE SERVICE       

  1. 1. Request for disconnection of service line.
  2. Full payment of outstanding water bills and materials under Promissory Note if any

DURATION OF ACTION

-Within 24 hours after receipt of request

HOW TO AVAIL OF THE SERVICE

     
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees & Charges Forms
1         2   Proceeds to customer service and requests disconnection   Signs Disconnection Logbook Receives request for disconnection       Posts to Disconnection Logbook 15 minutes.       10 minutes Information Officer Customer Service Assistant  B     Information Officer Customer Service Assistant  B None             None Request for Disconnection           Disconnection Logbook
3 Pays all unpaid water bills and other charges under installment scheme.(if any) Accepts payment and issues Official Receipts             Prepares Maintenance Order and informs customer on schedule of disconnection.   3 minutes.             5 minutes   Information Officer Customer Service Assistant  B           Information Officer Customer Service Assistant  B all unpaid water bills and other charges under installment scheme.(if any)     None Official Receipt               Maintenance Order    
4. Accepts work done, signs Maintenance Order Implements disconnection 1 day. Senior Water Maintenance A Water Maintenance B None Feedback form Accomplished Maintenance Order
  Forwards accomplished disconnection to Commercial Division for updating of records 15 minutes Engineering Aide A None Maintenance Order
END OF TRANSACTION