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Applying for Re:connection

ABOUT THE SERVICE

Service reconnection covers installation of water service to disconnected account whether by temporary disconnection through pull-out of water meter or through permanent disconnection from the mainline.  The concessionaire will have to pay all outstanding or unpaid water bill, reconnection fee, additional guaranty deposit (if any)

WHO CAN AVAIL OF THE SERVICE

All CWD concessionaires with inactive or disconnected service connection whether by temporary disconnection or permanent disconnection.

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday- Friday
8:00 a.m. - 5:00 p.m. NO NOON BREAK

REQUIREMENTS TO AVAIL THE SERVICE       

Full payment of unpaid water bills, re-connection fee and other charges if any

HOW TO AVAIL OF THE SERVICE

 
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees & Charges Forms
1 Submit the complete requirements to the Customer Service Assistant PAC-D Receive and examine documents submitted and prepare Maintenance Order (MO) upon full compliance of requirements Permit, if necessary       10 minutes       PAC-D Customer Service Assistant  B None               Approved Investigation slip (for dormant disconnection only) *Proof of settlement of outstanding accounts            
2 Accept payment and issue Official Receipt 5 minutes PAC-D Customer Service Assistant  B  P50.00 *if application for reconnection is made within the month P200 *if application for reconnection is made after one month or more plus payment additional water bills and costs of materials as may be deemed necessary. Payment of outstanding water bills and materials if any.   Official Receipts
3  Create Maintenance Order with OR#, Date of payment & Date of Disconnection Reconnection of water meter within 24 hours   PAC-D Water Maintenance Man   None Maintenance Order
                                      END OF TRANSACTION